Complaints, Claims & Reporting Channels

Whistleblower and Compliance Reports

HMC Administradora de Activos provides this communication channel so that individuals may submit reports to the Company’s Senior Management regarding fraud or offenses contemplated under Law No. 20.393, including money laundering, terrorist financing, bribery and receiving stolen goods.

All reports submitted through this channel will be reviewed only by the Compliance Officer, who will handle the information under strict confidentiality and will share the relevant background information with the Company’s Board of Directors solely for the purpose of assessing whether an investigation should be initiated.

Reports may be submitted anonymously. If you wish to remain anonymous, please select the corresponding option in the form.

Customer Complaints and Claims

HMC Administradora de Activos provides this communication channel so that clients, suppliers or counterparties may express any dissatisfaction regarding commercial or operational matters related to its products, as well as any concerns regarding conduct they consider inappropriate by any employee of the Company.

If you do not wish to submit your report, complaint or claim through this channel, you may also send the relevant background information in a sealed envelope addressed to the Company’s Board of Directors or to the Compliance Officer at Nueva Costanera 4040, Office 32, Vitacura, Santiago.

In all cases, HMC Administradora de Activos guarantees that the information provided will be kept strictly confidential.